Here are some fixes to problems that you might be having.
Student Accounts:
Have trouble playing ST Math?
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JiJi's stuck on the rocket. You might need to clear your cache. You can see how on Chrome, Safari, or Edge.
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JiJi's stuck on the bridge. This usually happens when the view is zoomed in too far. You can zoom back out using the magnification glass icon in the address bar or by pressing Ctrl-0 or ⌘-0.
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The animation is really slow or the graphics are not appearing.
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Graphic issues on iPad devices. Turn off Webgl via Metal under your device's Experimental features. Visit Updating iPads to resolve graphic issues for additional information.
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Educator Accounts:
Have trouble loading your student's data?
Clearing your cache directly from your Educator account under My Account will refresh data.
As always, Support is available to help troubleshoot any problem you may be having. If you think you may have encountered a bug or glitch let us know as soon as possible!