You should let us know as soon as possible! And, so we can fix it as quickly as we can, please provide us with as much of the following information as you can.
Describe what happened. Include screenshots if you can.
Then include as many of these super-helpful details and screenshots as you can:
- Which school district are you with?
- Were you signed in to a teacher or a student account?
- Where were you? In a game, on the home screen, or a teacher tab?
- If you were in the game, click on the > icon above the Progress Bar on the left and tell us all the information about the game (or just take a screenshot!).
- What platform are you on? For example, iPad, PC, Mac, Chromebok
- If you are on an iPad, what iOS are you on? You can see that in the Settings app under General > About.
- Which browser were you using? For example, Chrome, or Safari